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13. Q: Can I make my customized items?

A: Yes, OEM & ODM service accepted, we offer customized logo/size/color for your demand.

14. Q: Can I have a sample first before large order and how long it will take?

A: Yes, sample order is available, but should pay the sample cost and freight. It will take about 7-10 days.

15. Q: What is your after-sale service?

A: We offer 100% guarantee on our product and agree 1:1 replace defective products.

16. Q: What is your payment term?

A: We accept T/T, L/C. Flexible payment term based on order quantity & customer credit.

17. Q: How can we make sure that the money is safe and the quality is good?

A: If the quality of the goods does not match the standards set in the contract, the buyer will be eligible for a refund within 30 days after receive the goods.

18. Q: What is the delivery date for bulk goods?

A: Normally 40-50 days for mass order.

19. Q: What's your shipping ways?

A: Ship by express, air, sea or other ways as your request.We have built a long-term cooperation with specialized shipping agents.

20. Q: How can I get product quality protection?

A: 1) You can order samples first. Before producing samples, we can send some raw materials such as fabric for your testing.

21. Q: Do you accept product customization?

22. Q: Can you make other sizes and packages for backpack back pack product?

A: Yes, we can make other sizes carton box as your requirement, normally our quotation will contain the common package.

23. Q: Can I get some discounts on the price of the backpack bag product?

A: Yes. Firstly, the price of the product depends on the quantity of your order. The larger quantity, the lower price.Secondly, we have some preferential activities, as long as you meet the preferential conditions, you can not only enjoy the discount of cash back, but also get a discount in the next order. The more orders, the more discount.

24. Q: What's your bagpack backpack order process?

A: Step1: Confirm the order details (design/art-work, material, quantity, size etc)

Quanzhou Osgoodway Co., Ltd.

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